Questions, answered
A clear path to your visit.
Browse practical answers about booking, services, studios, subscriptions, and packages.Explore scalp care guidesDo I need an account before booking?
No. You can begin from a public booking page, then sign in or create an account when the secure booking flow asks you to continue.
Start bookingCan I book for more than one guest?
Online booking supports groups of up to four guests. For five or more guests, contact your preferred studio so the team can help coordinate the visit.
Find a studioWhen will I see available appointment times?
Live times appear after you choose a studio, party size, and services. Reading a public page never holds an appointment time.
Which treatment should I choose for a first visit?
Start with the service descriptions and choose the ritual closest to how you want to feel. If you are unsure, contact a studio before booking for practical guidance.
Explore servicesDoes a scalp-care visit replace medical care?
No. PureluxOS provides wellness and personal-care services, not medical diagnosis or treatment. Seek a qualified healthcare professional for medical concerns.
Can I choose a studio before I choose a service?
Yes. Start from the locations page, select a published studio, and continue into booking with that studio carried forward.
Browse locationsWhere can I confirm parking or entrance details?
Use the individual studio page for verified arrival details. If something is unclear, call the studio before your visit.
Do I need a subscription to book?
No. Guests can book eligible services without a subscription. Subscriptions and packages are optional ways to plan repeat care.
What is the difference between a subscription and a package?
A subscription supports an ongoing care rhythm, while a package is a defined set of prepaid visits. Review current terms before purchasing because availability and benefits may vary.
How will the gift card be delivered?
Digital gift cards are delivered by email after payment is verified, either as soon as possible or at an available future delivery time you select.
Create a gift cardHow does the recipient claim it?
The recipient follows a secure, single-use claim link and verifies the delivery email before the card is added to their wallet.
Where can the gift card be used?
Gift cards can be used for eligible services and products at participating Purelux studios. Current terms are shown before payment.
Does the gift card expire?
The gift card balance does not expire. A secure claim link may expire and can be reissued without changing the balance.
Can it be used to buy another gift card?
No. Gift cards cannot be used to purchase other gift cards, Stored Value top-ups, or recurring subscription billing.
Why am I asked to sign in before purchase?
Sign-in keeps purchase details, delivery status, and eligible benefits connected to the correct account. Public information pages never collect payment details.
Will reading these pages charge or reserve anything?
No. Charges and appointment holds can occur only inside the secure transaction or booking flow after you take an explicit action.
Still need help?